 Labor Types and Options 
Help Desk, Support, Liaison, and Projects
Labor types defined:
- Support = Software Only. Goal is to keep the device going until hardware failure.
- Remort Support = Report a support problem (phone, email, ticket system) and we'll work on the problem remotely. We can fix 95% of problems remotely. Business hours only (Mon..Fri, 8..5, closed holidays)
- Onsite Support = Support performed at your place of business.
- Phone Help Desk = Based on best-effort tech help for ANYTHING! Available during business hours only (Mon..Fri, 8..5, closed holidays). The only catch is that you must stay on the phone with the tech.
- Project Work = Anything not support nor phone help desk. Covers hardware failures, setting up new devices, installing new software, etc.
Unlimited Core Network Support
Included with Gold plan, and ONLY available on Gold plan.
...add more unlimited! Gold plan only!
Add unlimited help desk, workstation support, and onsite support to your plan. Ask us for details!
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