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| Remote Support (Fixed budget) |
Unlimited |
Hourly |
Hourly |
| Drop-Off Support (Fixed budget) |
Unlimited |
Hourly |
Hourly |
| Drop-Off Virus Removal (Requires our AV set to High 2) |
Unlimited |
Hourly |
Hourly |
| Onsite Support (Fixed budget for Gold+) |
Gold=Hourly, Gold+=Unl. |
Hourly |
Hourly |
| Project Work |
Hourly |
Hourly |
Hourly |
| Flex-Time (Included monthly time.) |
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Computers (Servers, Workstations, Notebooks, Win Tablets, etc.) |
Computer Security |
| 24/7/365 Health Monitoring (CPU, Memory, Disk, Missing Patches) |
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| Patch Management (OS + 3rd-Party) |
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| Managed AV (Centralized, Monitored) |
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Essential Support: |
| Remote Control |
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| Asset & MS License Management |
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| File Transfers |
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Professional Support: |
| Support Tray App |
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| Advanced Maintenance & Monitoring |
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| Remote Support Manager |
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| Self Healing |
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| Automation Scripts |
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| Warranty Watch |
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Server-Only Features |
| Monthly Remote Server Checkup |
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| Advanced Monitoring (Availability, AD, Exchange, SMTP, SQL) |
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| Key Application Maintenance (AD Maintenance, Exchange Maintenance) |
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| GPO Cookbook |
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| Server Backup Watch+Audit |
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| Unlimited Remote Server Support |
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Network (Network, Routers, switches, printers, scanners, etc.) |
| Network Monitoring (Health, New Devices, Connectivity, etc.) |
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| Network Asset Management (Inventory, License, New Devices, etc.) |
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| Remote Control + Network Device Health Monitoring |
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| Advanced Monitoring |
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Compare Managed Care Plans