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Remote Support (Fixed budget) |
Unlimited |
Hourly |
Hourly |
Drop-Off Support (Fixed budget) |
Unlimited |
Hourly |
Hourly |
Drop-Off Virus Removal (Requires our AV set to High 2) |
Unlimited |
Hourly |
Hourly |
Onsite Support (Fixed budget for Gold+) |
Gold=Hourly, Gold+=Unl. |
Hourly |
Hourly |
Project Work |
Hourly |
Hourly |
Hourly |
Flex-Time (Included monthly time.) |
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Computers (Servers, Workstations, Notebooks, Win Tablets, etc.) |
Computer Security |
24/7/365 Health Monitoring (CPU, Memory, Disk, Missing Patches) |
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Patch Management (OS + 3rd-Party) |
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Managed AV (Centralized, Monitored) |
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Essential Support: |
Remote Control |
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Asset & MS License Management |
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File Transfers |
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Professional Support: |
Support Tray App |
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Advanced Maintenance & Monitoring |
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Remote Support Manager |
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Self Healing |
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Automation Scripts |
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Warranty Watch |
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Server-Only Features |
Monthly Remote Server Checkup |
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Advanced Monitoring (Availability, AD, Exchange, SMTP, SQL) |
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Key Application Maintenance (AD Maintenance, Exchange Maintenance) |
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GPO Cookbook |
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Server Backup Watch+Audit |
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Unlimited Remote Server Support |
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Network (Network, Routers, switches, printers, scanners, etc.) |
Network Monitoring (Health, New Devices, Connectivity, etc.) |
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Network Asset Management (Inventory, License, New Devices, etc.) |
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Remote Control + Network Device Health Monitoring |
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Advanced Monitoring |
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