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Microsoft Password Reset Procedure Does Not Appear to Work
Posted 14 months ago on 7/2/2019
Take Away:

This article talks about a difficulty I have experienced on several occasions with trying to reset Microsoft account passwords.


During the past few years, I have attempted to reset lost or forgotten passwords for Microsoft accounts only to be met with rejection. Microsoft wants you to provide extensive information through their web form to identify yourself so they can be sure they are allowing a password reset for the authorized account owner. And this is perfectly understandable – they don’t want just anyone to be able to do this.

The problem I am having is when I provide accurate submission data to Microsoft, they REJECT MY DATA EVERY SINGLE TIME! I don’t know what kind of software application Microsoft is using to evaluate submitted data from the web form, but it is obviously not working correctly. When a user who wants to reset a Microsoft password is sending all accurate information to identification purposes and it is still rejected, then the user identification protocol is obviously not the best that they could use.

Other people must be having the same problem I have had with this process. Microsoft needs to review its procedures and come up with a viable system that people can use to reset Microsoft account passwords before it is too late. Eventually people will give up on Microsoft accounts knowing that it is very difficult if not impossible to reset a lost or forgotten Microsoft password.


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