Your full service technology partner! 
-Collapse +Expand
Search Industry Group:

-Collapse +Expand Industry Store

Prestwood eMagazine

September Edition
Subscribe now! It's Free!
Enter your email:

   ► KBIT Water-Coo...Computer Ind...   Print This     
Computer Industry:
Email is the OK Corral for the 21st Century
Posted 32 months ago on 1/8/2018 and updated 9/16/2018
Take Away:

This is an article about why I think email is the perfect medium for confronting and effectively dealing with bad customers in the computer business or any business.


I have worked for many customers over the years in my software design and computer repair business. 99% of the people were very nice to work for. But there was always that 1% of troublesome types who seemed to get in and cause me grief for refusing to pay for my services. It happens in every business everywhere all the time. It’s just a fact of business life.

In difficult circumstances with dishonest people, it usually boiled down to using court or even the threat of it to make them pay up. The wheels of justice turn slowly, but they do turn as long as you are willing to persevere and make someone pay you what they owe (unless the person goes bankrupt, then you have to drop everything and walk away).

When you do go to court, I can tell you from my own experience that you will need rock solid, uncontestable evidence to win. So this begs the question – what is the best way to gather evidence?

Regarding the title of this post, The OK Corral was made famous by the showdown that occurred at approximately 3:00 pm in Tombstone, Arizona between the Earps and the Clanton gang on October 26, 1881. It is regarded as the most famous gunfight in the history of the old American west. I think email is the OK Corral for modern evidence gathering, because it is ideal for having an argument or showdown with someone who won’t pay for your product or service. It has several distinct advantages over doing it the old way with telephone calls and audio recording devices:

Audio recording devices and/or recording media may fail or become muffled and unrecognizable during a telephone conversation.

Heavy regional or ethnic accents could create confusion as to what was actually said during a conversation.

The person who was recorded on audio could say in court that he or she was impersonated by someone else.

Any of the above snafus could give your court opponent enough reasonable doubt to derail you from a win in court. Aside from the advantages it has over making audio recordings, email seems to lure unreasonable people into saying things that can be used against them later on in a court proceeding. Frankly, I’m amazed at how easy it is to get them to send me self-incriminating material. One person sent me an email claiming that a check had been mailed to me for an amount she deemed appropriate for my services (I never received any payment from this person). Another one emailed me saying that my money was in an envelope waiting for me at her store (I wasn’t buying that one after having been jerked around for months). And there was one who sent me an email thinking he could take a very long time to pay me just because he slightly over payed me the year before. He said I only had myself to think of (I also have monthly bills to think of).

I could ramble on some more about my experiences with dishonest people, but I think you get the idea. It’s almost as if they can’t resist the urge to email me things I can use to discredit them in court. I have no legal training except for a business law class I took in high school. But even so, I know enough about the court system that I should shut my mouth and not give a potential court opponent something that can be used against me -  “Legal 101!”

Don’t get me wrong about audio recording devices - they can yield terrific evidence for court. I just don’t think it‘s the best option these days. The thing about email is that you and a crooked person are removed from a voice-to-voice confrontation. The person may be more likely to type something in an email they wouldn’t normally blurt out over a telephone. And this “misstep” on their part could be just what you need to win in court.



Share a thought or comment...
Write a Comment...
Sign in...

If you are a member, Sign In. Or, you can Create a Free account now.

Anonymous Post (text-only, no HTML):

Enter your name and security key.

Your Name:
Security key = P1201A1
Enter key:
Article Contributed By Douglas.M:

Please visit my software developer website for more information about my services. I offer application development as well as Android app coding services. My developer skills are best suited to dealing with custom software projects. I can perform programming for Corel Paradox as well as C# Sharp and PHP.

In my local area of northeast Ohio, I can cater to computer repair and "fix my computer" issues.

Use my contact web page today to reach me about any software design ideas you have.

Visit Profile

 KB Article #102812 Counter
Since 1/8/2018
Go ahead!   Use Us! Call: 916-726-5675  Or visit our new sales site:

©1995-2020 Prestwood IT Solutions.   [Security & Privacy]