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Tech Software:
A Solution to Dealing with Malware That Prevents the Execution of Windows Program Icons
 
Posted 6 years ago on 3/22/2015 and updated 10/23/2020
Take Away:

This article discusses how to deal with malware that prevents Windows program icons from running.

KB102722

This irritating problem occurs when you double click on a program icon. You then see a dialog box asking what program you want to use to open the application with. After doing this with a number of program links or icons that is when the panic sets in. Here is a solution I conjured to get around this frustrating problem in most cases.

The key to understanding how to correct this problem is to realize it is usually confined to one Windows user account. This is typically the most frequently used account. I am not even sure what exactly is creating this nuisance, but it seems to be a benign occurrence (doesn‘t destroy your files and folders). Compounding this even further is the fact that the malware isn’t visible even after you enable hidden files to be seen. The invisible aspect leads to even more confusion regarding how to correct the problem so the computer will revert back to a usable state.

The following procedure seems to be working:

The first step is to create a new user account with a name that is similar to the old compromised user account. Actually, the new user account can be named whatever you wish, it is just less confusing to pick a similar account name so it isn’t mistaken as a replacement for one of the other accounts that may exist. You should also designate this new account with administrator status. To do this you need to go in to the control panel and double click on the "User Accounts" icon. Next click on "Manage another account" icon and then click on "Create a new account" icon.

The next step is to restart the computer and log in to the new user account you created. At this juncture, you need to copy the Favorites, Desktop, and Documents folders from the old user account over to the new one. I have not noticed that the problem exists in these three (3) folders in the older compromised user account. This is where all or most of your personal files and folders exist. If you have personal material stored in other folders under the old compromised user account then those must also be copied over to the new user account.

When you log in to your new user account you will find your Favorites, Desktop, and Documents folders and files. You can either leave the old compromised user account on the computer or remove it through "User Accounts" under the control panel. Even if you delete the old compromised user account and need to get something back, you can usually do it with R-Studio NTFS, see the company website at www (dot) r-studio (dot) com.

Naturally, I have encountered other virus problems in my software developer business, however these can usually be wiped off with security scanning software. Or the culprit can be manually removed through the Windows “Safe Mode” feature. This particular strain of malware has probably made countless computer users think they have to buy pricey troubleshooting software to fix it or even worse, a new computer. Hopefully the above mentioned solution will save folks both money and sleepless nights. Please visit my website to learn more about my computer repair services.


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Article Contributed By NE Ohio Computer Guy:

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