From the September 2008 Issue of Prestwood eMag
 
Industry IT Water-Cooler for Power-Users:
Outlook 2003 Contact List Troubles?
 
Posted 11/9/2007 on 11/9/2007 and updated 9/1/2008
Take Away: When editing an email meessage, and clicking on the buttons, "To," "CC," or "BCC," Outlook may display a message about not being able to display the contacts. Unfortunately, the organization of Outlook's menus makes it far from obvious where to go to address the problem. Here's the solution.

KB100709

As a result of recovering from a catastrophic hard drive crash, after reinstalling Outlook, then restoring a copy of my Outlook data file from a backup, my Outlook 2003 sort of lost its mind when it came to clicking the "To" or "CC" buttons in the email editing dialog.

Rather than bring up my address list, it would pop up a dialog complaining about not being able to find my contacts. Grrrr.

After much futzing around, I stumbled upon the solution.

1) Select the Contacts view.

2) On the main menu, select Tools | Address book. This will bring up an "Address Book" dialog. It is probably displaying your address book.

3) Note the drop-down titled "Show Names from the:" You may find multiple entries there. You want to make a note of the one that actually displays your contacts in this dialog. Make a note of it. But you're not home, yet...

4) On the Address Book's dialog's main menu, click Tools | Options. This will display the "Addressing" dialog. Set the dropdowns to the entry you noted in step 3. There is also a list box that may contain multiple entries. Select the one noted in step 3, and move it to the top.

Now, when composing emails, the "To," "CC," and "BCC" buttons should work as expected.

When editing an email message and clicking on the buttons, "To," "CC," or "BCC," Outlook may display a message about not being able to display the contacts.

Unfortunately, the organization of Outlook's menus makes it far from obvious where to go to address the problem.

Here's the solution.

KB Post Contributed By Wes Peterson:

Wes Peterson is a Senior Programmer Analyst with Prestwood IT Solutions where he develops custom Windows software and custom websites using .Net and Delphi. When Wes is not coding for clients, he participates in this online community. Prior to his 10-year love-affair with Delphi, he worked with several other tools and databases. Currently he specializes in VS.Net using C# and VB.Net. To Wes, the .NET revolution is as exciting as the birth of Delphi.

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Printed 7/13/2020