For file management (to and from you), we do not normally use FTP. Instead we use our My Uploads feature to both upload a file to Prestwood and to view existing account files.
To get to your uploads, from the main pull-down menu click My | More... | My Uploads. Use the Upload a File option to send us a file. Use the File Manager options to view existing files you and others have uploaded to your account and files attached to notes. You can add a note to your account, tickets, and PSDP items (tasks, defects, requirement items, etc). All note attachments also show up in your My Uploads area.
Option 1 - General Upload Page. To upload a file to Prestwood, use our My Uploads feature to upload a file to Prestwood and to view existing account files. To get to your uploads, from the main pull-down menu click My | More... | My Uploads. Use the Upload a File option to send us a file.
Option 2 - Attach a file to a note. If an existing ticket, task, defect, etc. exists, add a note and attach a file to the note.
View or Download a File
To view existing files associated with your account, use the File Manager options. To get to your File Manager, from the main pull-down menu click My | More... | My Uploads.
Note: The File Manager lists all files linked to your account. This includes files uploaded with the general upload page, attached to notes, inserted into our rich editor, etc. The File Manager is a convenient way to list all your files.
About attaching files to notes
You can attach a ZIP or PDF to any note including notes linked to your account, tickets, tasks, defects, requirement items, design items, and test scripts.
Note: A convenient feature of PSDP Online is the ability to view files linked to a specific ticket when viewing a ticket.
Deleting Files
You can use the File Manager to delete an existing file. For files attached to notes, you can edit the note and detach the file or delete the note (both delete the file from our server).
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